Chain Drug Review, July 27, 2020

ANNUAL REPORT OF RETAIL PHARMACY THE CHAINS 2020 Rite Aid Boosts the Countrys Capacity for COVID Testing CAMP HILL Pa As it has been for every retailer and business the COVID 19 pandemic has been a tremendous challenge for Rite Aid but one the company has taken head on according to Karen Staniforth Rite Aids senior vice president of clinical and operational pharmacy services Along with working to ramp up the nations diagnostic testing capacity Rite Aid has kept stores open and its associates healthy as it continues to serve the critical pharmacy needs of customers throughout the pandemic Customers rely on us for medications and guidance and our frontline associates and pharmacists bravely stepped up says Staniforth adding that the chain has implemented a wide variety of safety measures to support both associates and customers such as Plexiglas shields at pharmacy and front end checkout areas social distancing policies and special sanitizing and cleaning procedures Were continuing to monitor the latest CDC guidance and adapt as necessary to ensure we are doing our part to prevent the further spread of COVID 19 she says Weve also been fortunate as a pharmacy to have minimal disruption to our supply chain with no medication shortages due to the pandemic Further we have waived delivery service fees for eligible prescriptions and instituted special shopping hours for seniors Staniforth also sees that many of to stay healthy during the pandemic Pharmacists are among the most trusted and accessible health care providers and our customers rely on that guidance now more than ever she says Though COVID 19 has been the primary focus since the outbreak earlier this year Rite Aid remains focused on other essential areas of its pharmacy operations such as the companys evolution or RxEvolution an Pharmacy of the Future built on holistic approach event Staniforth says will be one of the most significant events in our companys history as the company is set to roll out a new Rite Aid that will serve as a destination for whole being health centered around the critical role of the pharmacist The revitalized Rite Aid as Staniforth describes recognizes that selfcare is not a luxury but a necessity Our pharmacists will be certified Integrative Health Specialists and will be ready to offer expert guidance on a range of traditional and alternative remedies so our customers can go beyond healthy and thrive she says Other than processing prescriptions Rite Aid pharmacies offer a number of services that further the companys goal of making Rite Aid a destination for health and wellness Rite Aid offers vaccinations including flu shots which Staniforth points out are important for people to get this year with the potential overlap of flu and COVID Rite Aid customers can also speak with pharmacists about other vaccinations that might be appropriate for them Rite Aid pharmacists are able to administer a variety of different vaccines and all Rite Aid pharmacists are certified immunizers Staniforth says Rite Aids pharmacists shine when they blend traditional medicine like vaccinations with alternative therapies and supplements This holistic approach is what makes Rite Aid stand out and were doubling down on a whole being health approach moving forward Along with its comprehensive pharmacy operations Rite Aid has a sophisticated front end which helps to establish a seamless operation especially in terms of the front end complementing the pharmacy such as O T C offerings or testing kits that pertain to conditions for which a patient might be picking up a prescription the impacts from the pandemic and subsequent changes to last for quite some time There are some measures like Plexiglas shields at checkout counters that are likely to remain for the foreseeable future she says Its also conceivable that more people will continue to take advantage of our e commerce delivery services and drive thru options Were prepared to serve customers in new ways as their preferences evolve While no one knows how long the pandemic will last or what a return to normal will look like once a vaccine is available Staniforth says Rite Aid will do whatever it takes to continue serving its customers while keeping its associates safe and healthy Of course our pharmacists will be ready to administer a COVID vaccine once there is availability she adds During the pandemic Rite Aid has been active in responding to the critical needs for accessible testing expanding to a total of 258 testing locations across its footprint with the capacity to conduct nearly 94000 tests weekly across all locations and has enjoyed a productive partnership with the Department of Health and Human Services Rite Aid pharmacists have also been on the front lines Staniforth notes offering advice and guidance about how RITE AID HEADQUARTERS 30 Hunter Lane Camp Hill Pa 17011 KEY PHARMACY EXECUTIVES Jocelyn Konrad Executive Vice President and Chief Pharmacy Officer Karen Staniforth Senior Vice President of Pharmacy Phone 717 761 2633 Website riteaid com TRADE CLASS Drug chain PHARMACY RANK 4 in sales 7 in pharmacies Full year results Pharmacy revenues 156 billion Overall revenues 219 billion Number of stores 2464 Number of pharmacies 2464 Number of states operating 18 ShopRite Devoted to Improving Shoppers Health Wellness KEASBEY N J From a small struggling cooperative with eight members all owners of their own grocery stores Wakefern Food Corp the merchandising and distribution arm for ShopRite has grown into the largest retailer owned cooperative in the United States and the largest employer in New Jersey The cooperative is comprised of 50 members who individually own and operate supermarkets under the Shop Rite banner Today Wakefern and ShopRite together employ more than 50000 people throughout New Jersey New York Connecticut Pennsylvania Delaware and Maryland All ShopRite owners are members of Wakefern which buys warehouses and transports products while providing other support services to ensure customer satisfaction Volume buying enables ShopRite stores to offer their consumers the lowest overall prices and the greatest value in the marketplace In light of the COVID 19 pandemic ShopRite has kicked off a cam paign to thank the important health care workers first responders and supermarket associates everywhere who are serving their communities through the crisis The campaign called Essential Thanks gives everyone an opportunity to show their gratitude by posting a thank you note to frontline workers The COVID 19 pandemic has put the spotlight on what it takes to keep our communities safe and healthy every day and in times of crisis said Joe Colalillo chairman and chief executive officer of Wakefern We ask you to join us in thanking our store teams warehouse workers truck drivers and health care and all frontline workers for the incredible job they are doing each day by going to work to support and serve their communities For each message of thanks people post through ShopRites newly created www EssentialThanks com website ShopRite will donate one dollar to regional food banks for COVID 19 relief efforts ShopRite is also committed to promoting health and wellness and recently launched its latest free health and wellness offering a virtual dietitian available on ShopRite com Once on the site after clicking through the home page customers will see a pop up box that prompts them to chat with a dietitian The service is supported by ShopRites team of registered dietitians and is available weekdays from 9 a m to 5 p m On the pharmacy front ShopRite is dedicated to medication management and believes it is most effective for patients when its easy and convenient which is why ShopRite updated its pharmacy app making it easier to navigate and set up family accounts to manage prescriptions Wakefern pharmacists also play an important role in serving the particular health needs of its communities such as having its pharmacists partner with other experts in the medical and educational fields in the fight against the opioid addiction crisis that is affecting so many the company serves SHOPRITE HEADQUARTERS 5000 Riverside Drive Keasbey N J 08832 KEY PHARMACY EXECUTIVE Jeffrey Mondelli VP of Pharmacy Health and Beauty Phone 908 527 3300 Website shoprite com TRADE CLASS Supermarket PHARMACY RANK 27 in sales 27 in pharmacies Full year results Pharmacy sales 860 million Overall sales 1678 billion Number of ShopRite stores 276 Number of pharmacies 220 Number of states operating 6 CDR estimate Chain Drug Review July 27 2020 71